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Refund policy

How our shipments take place


Free shipping   starting from an order of   100.00 .

For orders under € 100 the shipping costs amount to   5.99 per order * .

* unless otherwise specified by ongoing promotions

Shipping costs on European territory

France, Spain, Portugal, Germany, Austria, Netherlands, Luxembourg, Belgium, Denmark, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Romania.   € 15.00

Shipping costs for non-EU countries - Switzerland, Liechenstein € 24.90

Shipping costs for Nordic Countries - Norway, Sweden, Denmark 
Norway € 13.89
Sweden € 19.52
Denmark € 14.15

Duties and Taxes

Duties and Taxes in our shop are shown all prices for end customers incl. Italian VAT (22%).

Sales in other EU countries are subject to country-specific VAT.

VAT is not applied to customers from non-EU countries (eg Switzerland). For delivery to non-EU countries, however, additional duties and taxes apply.

Courier service

In Italy:Standard Shipping:BRT

Other countries:DPD, FedEx.

* The transport company in charge may vary from country to country.
For more detailed information, please contact our customer service.


All returned items must be returned in their original condition within a maximum of 30 days.

We will do our best to make the return process as easy as possible.
Call our customer service (0039 (0) 383.193.00.41) to book a free collection within the EU, or choose your own trusted courier.
Returns must be sent, after contacting customer service, to the following address:

Jo Maison Jo Srl

Via Montebello 14 Bis
27058 Voghera PV

In this case we will not reimburse the costs incurred for shipping.

The reimbursement takes place on the same means used for the payment.