Terms of service

Terms of sale Jo • Maison • Jo

General conditions

This contract must be read and accepted in all its parts to make the purchase validThe supplier of the products is Jo.Maison.Jo Srl, and the electronic address is https://jomaisonjo.shop.
If a telephone order is placed with the online shopping service, this charter of conditions will be considered implicitly read and accepted.

Terms of sale

The online purchase procedure immediately generates a purchase proposal from the Consumer ("Consumer:the natural person who in relation to distance contracts acts for purposes not related to any entrepreneurial or professional activity carried out")The contract is concluded at the same time as the purchase proposal is received at the electronic address of Jo.Maison.JoThe Customer will receive by e-mail the confirmation of the conclusion of the contract, the purchase code assigned (to be indicated in any subsequent communication), as well as the information documentation provided for and governed by Article 4 of the Legislative Decree22.05.1999 n ° 185 implementing directive 97/7/EC, relating to the protection of consumers in the matter of distance contractsAn essential condition for the validity of the contract is that the order is placed by a person who is 18 years old, who is in possession of the tax code and/or VAT number.

Availability of the goods

The Customer who has ordered online an item indicated as available, but which is temporarily not so in the Jo.Maison.Jo warehouse, will promptly receive an e-mail with which he will be informed about the new delivery terms.The Customer may tacitly accept the new delivery terms, but in the event of refusal he must send an e-mail to Jo.Maison.Jo within the following 48 hours.


The prices of the items are always VAT INCLUDED, and are net of transport costs and any discounts due to promotional codesShould changes occur in the VAT rates and in other indirect taxes, the corresponding price changes will be applied.

Transport costs and delivery times

Transport costs are indicated on the shop page of the siteUpon delivery of the product, the Customer must verify that the number of packages (number of packages) corresponds to that indicated in the transport document and/or the invoice, the package is intact, not damaged or wet, and in any case compliant with the standard features of a package. The Customer is obliged to express a written reservation of internal control on the DDT, and, in the event of non-compliance with the listed characteristics, reject the damaged goods and inform Jo.Maison.JoClaims of goods damaged during transport will not be accepted if the user has not formally contested them to the courier.
In cases of returning goods that are not attributable to defects in the same, the relative shipping and transport costs will be the sole responsibility of the Customer.
The delivery of the items will be carried out by the express courier chosen by Jo.Maison.JoTransport costs are charged to the customer, except in cases where otherwise provided by Jo.Maison.JoOnce the goods have been received, the courier will normally deliver them within the following 4 daysworkingIf organizational needs prevent the respect of the 4-day deadlineworking, is subject to the right of Jo.Maison.Jo to make the delivery within 8 - 10 daysworking from receipt of the orderJo.Maison.Jo reserves the right to indicate, upon confirmation of the order, a different delivery term for items made to measure or customized at the request of the Customer.It should be noted that the courier could communicate by telephone the date and time of delivery, but this service is not guaranteed free of chargeIf the Customer is not present at the time of delivery, the courier leaves a paper notice followed, if the e-mail address has been indicated, also by an e-mailAfter three unsuccessful attempts, the goods will be returned to Jo.Maison.Jo, and in this case the relative costs will be the sole responsibility of the Customer.
Delivery is made on the ground floor of the house number indicated in the order, any requests by the Customer for transport to rooms above or below the ground floor are to be considered additional services and therefore taxed according to the fees to be assessed depending on the extent of the service.
It should be noted that the courier, before making the delivery, does not provide the TELEPHONE NOTICE service.  

Terms of payment

The purchased goods can be paid in the following ways:

Credit card

Pay Pal


Cash on delivery (with an increase in cash on delivery costs of € 3.50.

For payments made by bank transfer it is specified that:
The account name of the account is Jo.Maison.Jo Srl
Credit institution:NATIONAL LABOR BANK
IBAN:IT67 M010 0556 4000 0000 0002 037
The purpose of the transfer must indicate the order number, name and surname of the sender.

Payments made by credit card are handled by Pay PalThe information is encrypted through the use of 128-bit encryption systems (ssl) which prevent its use by third parties and is sent directly to the bank

Withdrawal from the contract.

The Customer who is also a"Consumer"has the right to withdraw from the contract concluded with Jo.Maison.Jo, without any penalty, paying only the pedisseque transport costsThe Customer who does not have the qualities of"Consumer"cannot withdraw from the contract, the same principle applies to the Customer who at the time of the order has provided his VAT and/or CF number, this indication being understood as the will to purchase the good for purposes related to the professional activity carried outThe right of withdrawal must be exercised within ten working days, starting from the day following that in which the"Consumer"received the goods, by registered letter with acknowledgment of receipt addressed to Jo.Maison.Jo, Via Montebello 14/bis - 27058 Voghera, or by sending a telegram to the address aboveThe withdrawal exercised by telegram, in order to be valid and effective, requires that in the following forty-eight hours it be confirmed by sending a registered letter with acknowledgment of receipt to the address indicated above.In no case can the withdrawal be exercised by sending an e-mailThe right of withdrawal is excluded for the supply of tailor-made or personalized items at the request of the Customer or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
The right of withdrawal is also excluded in the following cases:

the returned item is not intact;

the item is returned without the original packaging and/or all accessories originally contained in the package;

partial withdrawal, understood as a withdrawal limited to a part of the sold item which forms a substantial and inseparable unity with it;

the item is not returned to Jo.Maison.Jo.

At the same time and within the same term for exercising the right of withdrawal (ten working days from the date of receipt of the item by the Consumer), the Consumer is required to return the item delivered to Jo.Maison.Jo. The transport costs, none excluded, relating to the return of the item remain the sole responsibility of the Consumer who has withdrawn from the contract. returned, will be deducted from the order refund as the transport cost incurredThe customer can freely choose the courier to whom to entrust the return of the goodsJo.Maison.Jo, as unrelated to the relationship between the Customer and the Courier, is not liable for any damage to the returned products that occurred during the transport journey, which therefore remain at the total and exclusive risk and responsibility of the Customer.Jo.Maison.Jo, in order to allow the Customer to protect his rights towards the Courier, will promptly inform the Customer that the goods have been returned damaged and that he is at his disposal for any checks.In this case, the Customer will have to bear the transport costs and will not have any right to reimbursement of the amount paid for the withdrawal not to be effective (since an undamaged product has been returned)Similarly, Jo.Maison.Jo is not responsible for any loss or theft of returned products, occurring during the transport journey, which remain at the total risk and responsibility of the Customer.Even in this case, the Customer will not be entitled to any refund of the amount paid, as the withdrawal is not considered effective.
If the right of withdrawal has been exercised by the Consumer in accordance with all the above provisions, Jo.Maison.Jo undertakes to reimburse the sums paid by the Consumer within thirty days from the date on which Jo.Maison.Jo became aware the exercise of the right of withdrawal by the Consumer, without prejudice to the costs incurred for shipping and the possible return of the goods to our warehouses, in the event of a request for collection by the customer by courier appointed by Jo.Maison.JoThese expenses are to be considered, in fact, services enjoyed that have nothing to do with the value of the goods.
The address to which the returned goods is to be addressed is:
Jo.Maison.Jo Srl

Via Montebello 14/bis
27058 - Voghera - PV
For information regarding returns, our staff is available during working hours at +39 0383 1930041.


The products are covered by a 24-month warranty starting from the invoice date, provided that the Customer is an end user who holds the status of"Consumer"The costs and responsibility of return shipments are borne by the customer while the costs and responsibility for the replacement of the product are borne by Jo.Maison.JoThe Customer must send the product with original packaging to the headquarters located in Voghera Via Montebello 14/bis - within 10 daysworking before the expiry date of the guarantee and only after having requested the authorization to return to the e-mailaddress info@jomaisonjo.itThe return number must be clearly indicated on the package and on the bulletin used for shipping, otherwise it will be rejectedJo.Maison.Jo has the right, after an accurate check and physical verification of the Serial Numbers and/or the condition of the material, to reject it and in the event that it is damaged, returned partially or not purchased from Jo.Maison.Jo and send it back at the expense of the CustomerThe guarantee automatically lapses in the event of improper use or tampering with the materialThe replacement of the product will take place in the shortest possible time and in the event of unavailability of the product a similar product will be offeredFor any further information, contact customer service at the e-mail address info@jomaisonjo.it.


The customer assistance service guarantees complete pre and post-sales assistanceAccess to the service is possible by telephone by dialing the ordinary rate number +39 0383 1930041 or through the e-mail service at the following addressinfo@jomaisonjo.it

Applicable law

The sales contract between the Customer and Jo.Maison.Jo is concluded in Italy and governed by Italian lawAny interpretation of the content of the site, any appeals and/or disputes will be devolved to the exclusive competence and jurisdiction of the Italian judges.If the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence, in all other cases, the jurisdiction is exclusively that of the Court of Pavia.


Jo.Maison.Jo reserves the right to modify, retract, or restrict, in whole or in part, at any time and without notice, access to the content of this website.

Provision of data.

The provision of personal data is strictly necessary for the purposes of carrying out the activities referred to in point 1

Refusal to provide data.

Any refusal to respond, or the communication of false personal data by the interested party, makes it impossible to carry out the correct and complete execution of the activities referred to in point 1, and therefore to the non-acceptance of the purchase proposal.

Data communication.

Personal data will be processed for the purposes indicated in point 1 and may be disclosed to subsidiaries, parent companies, affiliates or otherwise connected to Jo.Maison.Jo.


In order to be able to offer you Klarna payment methods, we may pass your personal data to Klarna in the form of contact details and order details to Klarna at checkout so that Klarna can assess your suitability for your payment methods. payment and customize those payment methodsYour personal data transferred is treated in line with Klarna's privacy policy.

The personal data collected will not be disclosed or communicated to third parties, except in the cases provided for by the information and/or by the law and, in any case, in the manner permitted by them.

Transfer of data abroad.

Personal data may be transferred to countries of the European Union and to third countries with respect to the European Union for the purposes referred to in point 1.

Rights of the interested party.

The art7 TUgrants the interested party the exercise of specific rights, including that of obtaining from the owner confirmation of the existence or otherwise of their personal data and their making available in an intelligible form; the interested party has the right to know the origin of the data, the purpose and methods of the processing, the logic applied to the processing, the identity of the owner and the subjects to whom the data may be communicated; the interested party also has the right to obtain the updating, rectification and integration of data, cancellation, transformation into anonymous form or blocking of data processed in violation of the law; the owner has the right to object, for legitimate reasons, to the processing of data.

Holder of the treatment.

The owner and manager of the processing is Jo.Maison.Jo Srl based in Voghera, Via Cavour 21.

Information pursuant to Article 4 of Legislative Decree22.05.1999 n ° 185.

The Customer may exercise the right of withdrawal under the conditions and in the manner indicated in the"General Conditions"of the contract approved with the online purchase procedure.
The supplier of the products is Jo.Maison.Jo Srl based in Voghera (PV), Via Montebello 14/bis.
The Consumer can lodge complaints with Jo.Maison.Jo Srl based in Voghera (PV), Via Montebello 14/bisPre and post sales assistance is guaranteed by Jo.Maison.Jo.
The existing commercial guarantees are those indicated in the"General Conditions"of the contract approved with the online purchase procedure.