Shipping and Returns
How our shipments take place
Free shipping starting from an order of € 100,00.
For orders below 100 € shipping costs amount to € 5,99 by order*.
* Unless otherwise provided by promotions in progress
Shipping costs on European territory
France, Spain, Portugal, Germany, Austria, Netherlands, Luxembourg, Belgium, Denmark, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Romania. € 15,00
Shipping costs Non-EU countries - Switzerland, Liechenstein€ 24,90
Norway € 13,89
Sweden € 19,52
Denmark € 14,15
Duties and taxes
Duties and fees in our shop are shown all prices for end customers incl. Italian VAT (22%).
Sales in other EU countries are subject to specific VAT of each country.
VAT is not applied to customers from non-EU countries (eg Switzerland). For delivery in non-EU countries, however, further duties and taxes apply.
In Italy: Standard shipping: BRT
Other countries: DPD, FedEx.
* The transport company charged may vary depending on the country.
For more detailed information, contact our customer service.
We will do our best to make the process of return as simple as possible.
Call our customer service (0039 (0) 383.193.00.41) to book a free retreat by the EU, or choose your trusted courier.
Returns must be sent, after contact with customer service, at the following address:
JO MAISON JO S.R.L.
Via Montebello 14 bis
27058 Voghera PV
In this case we will not refund the costs incurred for shipping.
The refund takes place on the same means used for payment.