Jo sales conditions • Maison • Jo

General conditions

This contract must be read and accepted in all its parts to make the purchase valid. The Product Supplier is JO.MAISON.JO SRL, and the electronic address is
If telephone order is carried out with the online purchasing service, it will be implicitly read and accepted this Conditions Charter.

Sales conditions

The online purchase procedure, immediately generates a purchase proposal by the consumer ("consumer: the natural person who in relation to remote contracts acts for purposes that are not referring to the business or professional activity eventually carried out"). The contract is intended as concluded as the receipt of the purchase proposal to the electronic address of JO.MAISON.JO. The customer will receive by e-mail confirmation of the conclusion of the contract, the purchase code assigned (to be indicated in any subsequent communication), as well as the information documentation envisaged and governed by art.4 of d.l.g.s. 22.05.1999 N ° 185 Implementant of Directive 97/7 / EC, concerning the protection of consumers concerning distance contracts. Mande condition for the validity of the contract is that the order is carried out by a person who has completed 18 years, who is in possession of the tax code and / or VAT number.

Availability of goods

The customer who ordered an article indicated as available as available, but temporarily does not appear that in the warehouse of the, will promptly receive an e-mail with which it will be informed about the new delivery terms. The customer can tacitly accept the new delivery terms, in case instead of refusal he must send an e-mail to within the following 48 hours.


The prices of articles are always included VAT, and are net of transport costs and any discounts due to promotional codes. If changing changes in VAT rates and other indirect taxes, the corresponding variations at prices will be applied.

Transportation costs and delivery times

Transport costs are indicated on the Site Shop page. The customer, upon delivery of the product must verify that the number of hills (number of packages) corresponds to that indicated in the transport document and / or invoice, the package is intact, not damaged or wet, and in any case compliant with Standard features of a package. The customer is obliged to express a written internal control reserve on the DDT, and, in the case of non-compliance with the characteristics listed, reject the damaged goods and inform the JO.MAISON.JO. Claims of goods damaged during transport will not be accepted, if the user has not formally disputed them from the courier.
In cases of returning the goods which is not attributable to defects of the same, the relative shipping and transport costs will be at the sole load of the customer.
Delivery of articles will take care of express courier chosen by The transport costs are charged to the customer, except in cases where otherwise arranged by Received the goods the courier delivery, normally, within the following 4 days. Working. If organizational type needs prevent the end of the 4 days. Working, the right of is except to carry out delivery within 8 - 10 days. Working from receipt of the order. reserves the right to indicate, at the order confirmation, a different delivery time for customized or customized items at the request of the customer. It should be noted that the courier could communicate by telephone the date and time of delivery, but this service is not guaranteed free of charge. If the customer at the time of delivery is not present, the courier leaves a paper warning followed, if the e-mail address has been indicated, even by an e-mail. After three attempts that are not successful, the goods returned to the, and in this case the relative expenses will be the exclusive load of the customer.
The delivery is carried out on the ground floor of the street number indicated in the order, any customer requests for transport in higher or lower rooms in the ground floor must be considered additional services and therefore taxed according to the fees to be assessed depending on the extent of the service.
It should be noted that the courier, before carrying out delivery does not include the telephone warning service. 

Terms of payment

The purchased goods can be paid in the following ways:

Credit card

Pay pal



Cash on delivery (with increased market charges € 3.50.

For payments performed by bank transfer it is specified that:
Take it into account the account is srl
Credit Institute: National Labor Bank
IBAN: IT67 M010 0556 4000 0000 0002 037
The bank transfer must indicate the order number, the name and the surname of the ordering.

Payments made by credit card are managed by Pay Pal. The information is encrypted through the use of 128-bit (SSL) encryption systems that prevent use by third parties and are sent directly to the bank

Withdrawal from the contract.

The customer is also "consumer" has the right to withdraw from the contract concluded with, without any penalty, paying only the pedicesque shipping costs. The customer who does not have the qualities of "consumer" cannot withdraw from the contract, analogous principle applies to the customer who at the time of order has provided its VAT and / or CF border, meaning this indication as a will to buy the good for Overs referable to professional activity carried out. The right of withdrawal must be exercised within ten working days, which start from the day following the one in which the "consumer" received the goods, by registered letter with acknowledgment of receipt addressed to JO.MAISON.JO, via Montebello 14 / bis - 27058 Voghera, or by sending a telegram to the above address. The withdrawal exercised by telegram, because it is valid and effective, requires that in the successive forty-eight hours is confirmed by sending a registered letter with acknowledgment of receipt to the address indicated above. The withdrawal cannot under any circumstances be exercised by sending an e-mail. The right of withdrawal is excluded for the supply of custom-made or personalized items at the request of the customer or that, by their nature, cannot be returned or risk deteriorating or altering rapidly.
It is also excluded the right of withdrawal in the following cases:

The returned article is not intact;

The item is returned without the original packaging and / or all the accessories originally contained in the package;

Partial withdrawal, understood as a recess limited to a part of the revenue article that forms a substantial and inseparable unit;

The article is not returned to the JO.MAISON.JO.

At the same time and in the same exercise of the right of withdrawal (ten working days from the date of receipt of the article by the consumer), the consumer is required to return the article delivered to the Transport costs, no excluded, relating to the return of the article remain at the exclusive load of the consumer who has receded from the contract. However, the article was sent with shipping cost included in the price remains understood that this cost, at the time of Return, it will be deducted from the order repayment as a sustained transport cost. The customer can freely choose the courier to whom to entrust the return of the good., as extraneous to the relationship between the customer and the courier, does not respond to any damage to the products made during the transport trip, which therefore remain at the total and exclusive risk and responsibility of the customer., in order to allow the customer to protect their rights towards the courier, will promptly inform the customer that the goods have been damaged and which is at your disposal for any checks. In this case, the Customer must withstand transport costs and will have no right to reimbursement of what is paid to avoid being effectively withdrawal (having been made a non-intact product). Similarly, does not respond to any loss or theft of the products made, which occurred during the shipping trip, which remain at total risk and responsibility of the customer. Also in this case the customer will not be entitled to any reimbursement of what is paid, not considering the withdrawal.
If the right of withdrawal was exercised by the consumer in accordance with all the preceding requirements, undertakes to reimbursement of the sums paid by the consumer within the thirty days following the date in which came to knowledge for the exercise of the right of withdrawal by the consumer, subject to the costs incurred for the shipment and the possible return of the goods to our warehouses, in the event of a request for withdrawal by the Customer by courier commissioned by . These expenses are to be considered, in fact, services enjoyed that nothing have to do with the goods value.
The address to which the returned goods are addressed is:

Via Montebello 14 / bis
27058 - Voghera - PV
For information concerning the returns, the personal NS is available during working hours at Nr. + 39 0383 1930041.


The products are covered by a 24-month warranty starting from the billing date, provided that the customer is an end user who revines the "consumer" qualification. The costs and responsibility of the return shipping are charged to the customer while the costs and responsibility for replacing the product are borne by The customer must send the product with original packaging at the site located in Voghera via Montebello 14 / bis - within 10 days work prior to the expiry date of the warranty and only after requesting authorization to return to the e-mail The return number must be clearly indicated on the neck and on the bulletin used for shipping, otherwise it will be rejected. The Faculty of the, after an accurate control and physical verification of the Serial Numbers and / or the conditions of the material, reject it and in the event that it is damaged, made partially or not purchased at and send it back At the customer's expense. The warranty automatically fades in the event of improper use or tampering of the material. The replacement of the product will take place as soon as possible and in the case of unavailability of the product a similar product will be proposed. For any further information contact customer service at


The customer service guarantees a complete pre and after-sales service. Access to the service is possible by telephone by dialing the number to ordinary charging +39 0383 1930041 or through the e-mail service to the following

Applicable law

The sales contract between the customer and is intended concluded in Italy and regulated by Italian law. Any interpretation of the content of the site, any appeals and / or disputes will be devolved to the exclusive jurisdiction and jurisdiction of Italian judges. If the customer is a consumer, territorial jurisdiction is that of the reference hole of his municipality of residence, in all other cases, competence is exclusively that of the hole of Pavia.


JO.MAISON.JO reserves the right to modify, retract, or restrict, entirely or partially, at any time and without notice, access to the content of this website.

Data provision.

The provision of personal data is strictly necessary for the purposes of carrying out the activities referred to in point 1

Refusal of data provision.

Any refusal to respond, or the communication of false personal data by the interested party, involves the impossibility of fulfilling the correct and complete execution of the activities referred to in point 1, and therefore to the non-acceptance of the purchase proposal.

Data communication.

Personal data will be processed for the purposes indicated in point 1 and may be communicated to subsidiaries, controlling, affiliated companies or in any case linked to JO.MAISON.JO.


To offer the user the Klarna payment methods, at checkout we could transmit the user's personal data in Klarna in the form of contact details and details of the order, so that Klarna can evaluate the user's suitability to his methods of Payment and customize these payment methods. The personal data of the transferred user are treated in line withThe Privacy Policy of Klarna.

The personal data collected will not be disseminated or communicated to third parties, except in the cases provided for by the information and / or the law and, in any case, with the procedures from these allowed.

Transfer of data abroad.

Personal data can be transferred to countries of the European Union and to third countries with respect to the European Union within the purposes of point 1.

Rights of the interested party.

The art. 7 T.U. It gives the person concerned the exercise of specific rights, including that of obtaining from the holder confirmation of the existence or not of their personal data and their provision in intelligible form; The interested party has the right to know about the origin of the data, the purpose and methods of the treatment, of the logic applied to the treatment, the identification details of the owner and the subjects to which the data can be communicated; The interested party also has the right to obtain the updating, rectification and integration of data, the cancellation, the transformation into anonymous form or the blocking of the data processed in violation of the law; The owner has the right to oppose, for legitimate reasons, to processing data.

Treatment holder.

The owner and responsible for the treatment is the srl based in Voghera, Via Cavour 21.

Information pursuant to art.4 Legislative Decree 22.05.1999 n ° 185.

The Customer may exercise the right of withdrawal under the conditions and the methods indicated in the "General Conditions" of the approved contract with the online purchase procedure.
The Product Supplier is the JO.MAISON.JO SRL based in VOGHERA (PV), via Montebello 14 / bis.
The consumer can submit complaints at srl with registered office in Voghera (PV), via Montebello 14 / bis. Pre and post-sales assistance is guaranteed by JO.MAISON.JO.
The existing trade guarantees are those indicated in the "General Conditions" of the approved contract with the online purchase procedure.